Last updated: 22 April 2026
1) Shipping destinations
We ship worldwide; however, due to legal restrictions, international sanctions, and shipping carrier limitations, we are unable to deliver to certain destinations. These currently include Crimea, Luhansk, and Donetsk regions (Ukraine), Russia, Belarus, the Gaza Strip (Palestine), Ecuador, Cuba, Iran, Syria, North Korea, and Venezuela. Ongoing geopolitical events—such as the war in Ukraine—may further impact shipping availability, and deliveries to Ukraine and Kosovo are currently limited to products fulfilled from our Latvian facility. Please note that shipping restrictions may change at any time due to global events or carrier disruptions.
2) Shipping costs
- Free worldwide shipping is included on all products.
- Express shipping (US domestic only): available upon request for an additional $11.
3) Production time
Production: typically 3–5 business days
4) Shipping origin
To serve customers worldwide, orders are fulfilled and shipped from different locations:
- EU & UK orders: shipped from Latvia
- All other destinations: shipped from the United States
5) Estimated delivery times (after production)
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, and peak seasons.
- USA: 3–6 business days
- UK / Europe / Canada / Australia: 2–5 business days
- New Zealand: 4–7 business days
6) Tracking
Where available, we provide tracking information by email once your order ships.
7) Customs, duties, and taxes
International orders may be subject to import duties, taxes, and customs fees. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
8) 30-day return window
You may return your product within 30 days of reception.
9) Return conditions
To be eligible for a return:
- The item must be in optimal condition.
- The item must returned within 30 days of reception.
- You must include the packing slip included in your package so we can link it to your order.
- Return shipping costs are the responsibility of the customer.
10) Return address (Latvia or United States)
Returns must be sent back to the location your order shipped from. The correct return address is written on the packing slip included in your package.
11) Non-returnable items
Customised or personalised items cannot be returned.
12) Refunds
Once we receive your item back and if your return is approved, we will refund you to the original payment method. Refund timing depends on your bank/payment provider.
13) Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, contact wecare@blackrainbowcaps.com with your order number and photos so we can make it right.